Refund Policy

1. Free Plan

LogHeal offers a generous Free plan that does not require a credit card or payment of any kind. Since no payment is collected, no refund applies.

2. 14-Day Money-Back Guarantee

If you upgrade to the Pro plan and are not satisfied for any reason, you may request a full refund within 14 days of your initial subscription payment.

• The 14-day window starts on the date the first payment is processed
• To request a refund, email us at support@logheal.pt with your account email and the reason for your request
• Refunds are processed within 5–10 business days and returned to the original payment method

3. After the 14-Day Period

After the 14-day money-back window has elapsed:

• No partial refunds are issued for unused portions of a monthly or yearly billing period
• When you cancel, your Pro features remain active until the end of the current billing period
• After the billing period ends, your account automatically reverts to the Free plan — you do not lose your data

4. How to Cancel

You can cancel your subscription at any time from Settings → Subscription → Cancel Subscription inside the LogHeal app. No phone call or further steps are needed.

Alternatively, you can email support@logheal.pt and we will process the cancellation for you.

5. Exceptional Circumstances

We may, at our sole discretion, issue a refund outside the 14-day window in cases such as:

• Accidental duplicate payments
• Extended service outages that materially impacted your use of LogHeal
• Billing errors caused by our systems or our payment processor

If you believe an exceptional circumstance applies, please contact us at support@logheal.pt.

6. Payment Processor

All payments and refunds are processed by Paddle, our Merchant of Record. Paddle handles billing, tax compliance, and refund disbursement on our behalf.

7. Data After Cancellation

After cancellation, your account data (patients, clinics, appointments) is retained for 90 days. During this period you can re-subscribe and regain full access. After 90 days, data is permanently deleted in accordance with our Privacy Policy.

8. Contact

For any refund-related questions:

Email: support@logheal.pt

Response Time: We aim to respond within 48 hours.